Terms and conditions
Why we have this
Transparent Framework for Cooperation
Our Terms and Conditions form the basis for a transparent and comprehensible framework for cooperation. They ensure that you understand how everything works before our collaboration begins. Upon approval of the proposal, we can proceed directly to work.
Proposal Approval
Upon receipt of your acceptance of the proposal or in the case of an urgent order, we enter into a so-called partial agreement. This partial agreement, together with our Terms and Conditions, forms the foundation of our contractual relationship.
Standard Work-for-Hire Agreement
If you prefer to enter into a standard work-for-hire agreement, we will be happy to prepare one for you.
Regular Updates to Terms and Conditions
We periodically update our Terms and Conditions. The current version of the Terms and Conditions that was valid on the date of the partial agreement's conclusion always applies to our contractual relationship. Our version online and as pdf is always up to date.
How Does Our Cooperation Begin?
The specific terms of cooperation are defined by the partial agreements and these Terms and Conditions. Based on your inquiry, we will prepare and submit a proposal to you. The partial agreement is concluded at the moment of proposal approval.
Is It Possible to Modify the Terms?
You are, of course, not obligated to approve the proposal. The terms can be negotiated until both parties are satisfied. However, if the proposal specifies a date by which it is valid, it must be approved by that date. Otherwise, the terms offered may no longer apply. If the proposal does not specify a date for approval, it is valid for 1 month from the date of sending.
What Does the Proposal Include?
The proposal includes: the scope of the project(s) and their division into stages, a timeline, the price, and responsible person.
What Is a "Brand Sprint"?
When we designate an inquiry (request) as a "Brand Sprint," we do not send you a proposal. Provided there are no obstacles, we will send you a message that we are working on the order. At this moment, a partial agreement is concluded between us. If your request does not contain all the necessary information, we will begin work only upon receiving it from you.
The price and scope of work are predetermined and governed by the current conditions listed on our website. Please pay close attention to the proposal. Our work includes only those services explicitly mentioned in the proposal as services provided by us.
Partial agreements take precedence over the Terms and Conditions. This means that if something is not precisely specified in the partial agreement, it is governed by these Terms and Conditions. If something in the partial agreement differs from what is stated here, the partial agreement takes precedence over the Terms and Conditions.
How Does the Cooperation Proceed?
We are committed to delivering the order on the agreed deadline and without defects. As the client, you undertake to provide timely feedback and to pay invoices by their due date. In the case of a pro forma invoice, you undertake to pay it by the specified deadline. We will begin the project's execution only after the advance payment is credited to our account.
Individual Stages... Milestones
The entire project we execute is divided into milestones – these are parts of the project that are clearly separated and marked in the proposal. When working on these milestones, we will provide you with our work outputs in the form of drafts. How does it work?
when we submit a draft, you can approve it or provide us with feedback for its revision.
we respond to the feedback by preparing another draft. We call this an iteration.
if you are not satisfied with the second draft, we will prepare a third draft based on your feedback.
if you are not satisfied with the third draft, the following solution applies: either we agree to prepare further drafts, in which case we switch to an “extra work” mode, or we terminate the cooperation – as described in the “How Our Cooperation Ends” section.
if you approve the draft or do not provide us with feedback for its revision within 10 days, the draft is considered accepted. Once you accept all drafts within a given milestone, we can invoice the work performed
Timeline
Our timelines assume that you will provide us with feedback, materials, and necessary information or instructions within 3 working days. Delays in providing feedback may affect the promised timeline. If this occurs, we will inform you. We are not responsible for such timeline changes.
The timeline may also be affected by the number of iterations. If this occurs, we will inform you. We do not consider such timeline changes to be a breach of contract.
Please note that in the event of delays in feedback, delivery of materials, access, payments, or necessary information and instructions, we are not bound by the promised deadlines due to team capacity. However, we will provide the services according to our capacity at the earliest possible date.
If you notify us of objective defects in the draft, we will ensure their correction as soon as possible, and this will not be considered an iteration. The correction of defects will not affect the project price or timeline.
Subjective defects (i.e., everything complies with the objective parameters of the assignment, but the draft is, for example, "aesthetically unappealing") are not considered defects in the legal sense and are not subject to the complaint process.
How Our Cooperation Ends
Ideally, the cooperation ends with the acceptance of all our deliverables and payment. :)
Either party may withdraw from further cooperation within a partial order in the following cases:
if the other party repeatedly (twice or more) fails to fulfill its obligations under our agreement, even after a request for remedy, which we will send with sufficient advance notice before withdrawing from further cooperation.
if we cannot agree on the preparation of a fourth draft.
if we cannot agree on the terms of providing extra work.
In the event of premature termination of cooperation, the following applies:
we have the right to invoice for services provided to the client up to the moment of termination. Due to the nature of our work, we invoice this fee based on a report and hourly rates, not based on delivered outputs. We also have the right to invoice for all incurred costs for third-party services or products (e.g., fees for fonts, stock photo libraries, hosting, etc.).
immediately upon payment of the fee and any incurred costs, we will hand over all previous work, if you request it and if it is possible without undue effort.
work handovers are free if they take less than 2 hours of work. For handovers exceeding 2 hours, we have the right to invoice the time spent on these handovers according to our current price list.
How Is the Cooperation Paid?
The price is set in the partial agreement. The price is stated exclusive of VAT. VAT will be added to the invoice at the rate specified by current legislation. At this time, we are not VAT registered.
We issue a pro forma invoice for 50% of the total project price for our work.
Please note that without timely payment of the advance, we are not obligated to start work, and in the event of a delay, we do not guarantee the approved timeline. The payment term for invoices is 14 days.
Unless otherwise stated in the proposal, the price does not include incurred costs for third-party services or products.
If you wish to purchase external products or services through us, we will re-invoice them to you with a 20% margin at the end of the stage in which we arranged them. If the price of incurred costs exceeds 450 USD excluding VAT, we will invoice these costs in advance, and the invoice's due date precedes the purchase of the service or product.
Extra Work
If the assignment changes during the project from your side (e.g., scope or order of activities), we may change the price and timeline of provided services. We will mutually agree on such changes. If mutual agreement on the change is not reached, one of the following options applies:
we will complete the project according to the original assignment, and we will negotiate further activities after completion.
either party may withdraw from further cooperation according to the rules described above.
Copyright
Confidentiality
We treat all information you provide to us as confidential. We will disclose it to our team members or project collaborators only to a reasonable extent. We have agreements with all suppliers that protect the confidentiality of the information you provide to us.
We will protect all personal data and information, marketing and business plans and strategies, designs, technical solutions, employee information and data, and any other information that we designate as confidential (protected information) and that we become aware of during our cooperation.
Protected information will cease to be protected if it is publicly known or generally available. However, such knowledge or availability must not result from our breach of obligations.
Unless we agree otherwise, both you and we will:
not disclose protected information to third parties,
not use it for our own or others' benefit,
secure it against leakage or misuse.
However, we may use and disclose protected information to third parties if:
required by law (e.g., audit, requests for information from public authorities such as police, courts, offices, etc.),
reasonably necessary to assert claims (e.g., proof of service performance, etc.), or necessary to fulfill our agreement.
Our obligations under this article will not cease even if our cooperation ends.
Data Transfer
Disclaimer
